Deckard LabsBook a sessionAn automation studio for firms drowning in their own back office
We build tireless operatives that run the grind, from invoicing and intake to follow-ups, verification and reconciliation, so your team spends its hours on the work only people can do.
A small firm's back office is full of jobs nobody should still be doing by hand. We build the machines that do them, precisely and quietly, on your own infrastructure, and keep them running for as long as they earn their keep.
“Small firms don't drown in the work. They drown in the work around the work.”
Every new enquiry gets a personal, correct reply in seconds and lands on the calendar, instead of waiting hours for a callback that comes too late.
TodayA lead waits six hours and buys from whoever answered first.
With DeckardAnswered in under 30 seconds, qualified, booked.
Every quote, no-show and dormant client is worked on a schedule until they answer or opt out, so good leads never quietly go cold.
TodayLeads go cold because nobody has time to chase them.
With DeckardEvery thread worked to a yes, a no, or a booking.
Intake forms, contracts and filings are drafted from your own templates and the data you already hold, ready for a person to check and sign.
TodayThe same client details retyped into three systems by hand.
With DeckardA clean, correct draft waiting for a signature.
Insurance, licence and identity checks run in bulk against the source of truth, and only the exceptions that actually need a human reach your desk.
TodayEligibility checked one file at a time, on hold with a payer.
With DeckardWhole batches cleared overnight, exceptions flagged.
Bank, ledger and system-of-record are matched every night, so the month-end report is written and waiting before anyone is in.
TodayMonth-end spent matching a bank export to a spreadsheet.
With DeckardMatched by 6am, variances flagged, report ready.
No year-long transformation deck. We prove one thing works on your own data, then let it run.
We map the grind.
We sit with your real workflow, find the handful of jobs actually worth automating, and hand you a written before-and-after with the hours and dollars attached.
One operative, live.
We build the single highest-value automation on your real data and run it beside your team, then show you a recorded demo of it working and what it saved.
It runs. We keep it running.
Once an operative earns its keep it takes the shift. We monitor it, adapt it when your process changes, and build the next one when you are ready.
Intake that never drops a lead, conflict checks before the clock starts, and follow-up that keeps matters moving.
Clio · practice management · human-in-the-loop intake
New-patient intake, recall and reactivation on a schedule, and eligibility checked before the chair is booked.
Dentrix · Open Dental · payer portals
Eligibility in bulk, claims scrubbed before they go out, and denials worked the day they land.
athenahealth · GAMMIS · clearinghouses
Answer every lead in seconds, fill the schedule, and ask for the review at exactly the right moment.
ServiceTitan · Follow Up Boss · SMS
| Deckard | Hire someone | Big consultancy | Do it yourself | |
|---|---|---|---|---|
| Time to first result | About two weeks | Months to ramp | A quarter of discovery | Nights and weekends, indefinitely |
| What it costs | Fixed audit, flat monthly per operative | Salary, benefits, management | Six figures, on retainer | Your time plus a pile of subscriptions |
| Who owns the result | You do, documented and portable | Walks out the door if they quit | Locked to their platform | You, plus the maintenance |
| Where your data lives | On our own infrastructure, under a BAA | Wherever they set it up | Their cloud, their terms | Scattered across vendors |
| When it breaks | We are on call for the uptime | They are on holiday | A support ticket | You are the support |
Three steps, priced so you never gamble on a big number before you have seen it work.
Start here
Fixed fee
A written map of your back office: what to automate, in what order, and the hours and dollars behind each. Yours to keep whether or not we go further.
Prove one thing
Per workflow
We build your highest-value operative on real data and run it in parallel with your team, then show you exactly what it saved on a recorded demo.
Let it run
Flat monthly
Once an operative earns its keep it takes the shift. We monitor, maintain and adapt it, and build the next one when you are ready.
Real numbers land against your own workflow in the audit. No usage surprises, operatives are priced flat.
The operatives run on infrastructure we own and operate. Your records stay on our metal instead of touring a dozen vendor clouds you have never audited.
Deckard is built by engineers who ran production systems in healthcare and Fortune-500 operations, on call for the ones that could not go down. The people who scope your audit are the people who build it.
We show recorded demos of the real automation on your data. No borrowed client logos, no invented case studies, and no metrics we cannot put on screen.
We connect to the tools you already run
On infrastructure we own and operate: our own cluster and GPUs, not copied through a chain of third-party SaaS. Where protected health information is involved we work under a BAA with the controls to match.
The audit is a fixed fee. A pilot is fixed-scope for one workflow. Ongoing operatives are a flat monthly rate each. We put real numbers on your own process during the audit, before you commit to anything beyond it.
No. The operatives are built around the systems you already run: your practice management, CRM, billing and phone. We connect to them and leave them in place.
A machine does not churn, sleep or forget the process. Against a consultancy, we prove one automation works on your data in weeks instead of selling a year-long roadmap. You own the outcome either way.
Every operative is monitored, and anything it is not sure about is escalated to a person rather than guessed. We review the exceptions with you and tighten the process over time.
The operatives are human-in-the-loop wherever the rules require it. An automated intake never creates a conflict on its own, and a person signs off where a person must. We build to the constraint, not around it.
Deckard Labs pairs senior engineering with the way your trade actually works. We do not sell a platform and disappear; we build the automations, run them on our own infrastructure, and stay accountable for the result. The goal is simple: give a small team the back-office capacity of a much larger one, without the headcount.
Talk to the team →A working session, not a sales call. We look at one real workflow, tell you honestly whether an operative should run it, and put numbers on it. You leave with the map whether or not you hire us.